How long must insurers keep records of transactions and communications regarding claims?

Insurers are required to retain records related to transactions and communications regarding claims for a duration of five years in Arizona. This requirement ensures that there is a sufficient history available for review and verification of claims handling, promoting accountability and transparency within the insurance industry. Keeping these records for five years allows for the possibility of audits or investigations, thus helping to maintain a fair and just process for policyholders. This time frame aligns with various regulations that aim to protect consumers and ensure that insurance companies uphold their responsibilities concerning claims management.